Shipping
Sedra Shapely is proud to offer expedited shipping via our courier partners. Please note: all orders are fulfilled in the order in which they were received, regardless of the selected shipping method. Due to high demand, order fulfillment times may be delayed; selecting expedited shipping will not shorten fulfillment times.
Orders are fulfilled every day except Friday. The Sedra Shapely shipping department is closed on official occasions.
If your order needs expedited processing, contact Customer Care at +2 01016655777. Additional shipping and handling fees may apply.
Returns
Return and exchange requests are accepted within 48 hours of receiving your order only.
- Merchandise ordered in error may be returned in original unopened packaging. Contact us within 48 hours of receipt; no credit is given after that window.
- We guarantee all garments to be free from manufacturing flaws or defects prior to use. Due to government regulations, any garment that has been opened or worn cannot be returned unless defective. Call Customer Care at +2 01016655777 within 48 hours of receipt to report any defects.
- A Return Authorization (RA) must be obtained before goods may be returned. To obtain one, contact Customer Care with your order number.
- All returns are subject to a 10% restocking fee.
- Customers are responsible for return shipping costs.
- Items must be shipped back promptly once your RA is issued.
- Credit is issued for the value of the merchandise only, less any applicable restocking fees.
- Quality inspections are performed within 10 business days of receiving a returned garment.
Exchanges
Sedra Shapely does not offer direct product exchanges. If a replacement garment is desired, place a new order and initiate a return request for your current garment within the same 48-hour window. This way you receive your new garment as quickly as possible.